Terms of service

1. About the Website
1.1 This website (pawlux.com.au) is operated under the registered business name "Pawlux" by Grace Global Trade Pty Ltd (ABN 52 684 363 362). We provide product information and purchasing services through this website ("Purchase Services"). By using this site, you agree to be bound by these Terms of Service ("Terms").

1.2 If you do not agree to any part of these Terms, please stop using our website and services.

1.3 We reserve the right to update or change any part of these Terms at our sole discretion. Changes take effect immediately upon publication. It is your responsibility to review this page periodically.

2. Acceptance of Terms
2.1 By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms.

3. Product Purchase and Return Policy
3.1 By purchasing products through our website, you agree to pay the listed purchase price.

3.2 Payment methods include credit/debit cards, PayPal, Apple Pay, and other methods as made available. Payments are processed via third-party providers, and you agree to be bound by their terms.

3.3 We accept returns due to change of mind within 14 days of delivery, under the following strict conditions:

  • Items must be unused, in original packaging, and with all tags attached.

  • Tags must not be removed or cut off.

  • Items must be in a resalable condition.

  • Shipping costs are non-refundable.

  • Return shipping is the customer's responsibility.

3.4 All returns will be inspected. Refunds will only be issued if the item passes inspection. Please allow 3–5 business days for processing.

4. Warranty Policy
4.1 Electronic items sold by Pawlux come with a brand-specific warranty of 3 to 6 months.

4.2 The warranty covers manufacturer defects only. Used items or those damaged due to misuse are not eligible.

4.3 Customers must provide proof of purchase and are responsible for shipping costs related to warranty claims.

4.4 In accordance with Australian Consumer Law, you are entitled to a refund or replacement for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

5. Limitation of Liability
5.1 To the maximum extent permitted by law, Pawlux is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services, including but not limited to delays, delivery issues, or third-party service failures.

5.2 Nothing in these Terms limits your rights under the Australian Consumer Law.

6. Intellectual Property
6.1 All content on this website, including but not limited to text, images, logos, graphics, and videos, is the property of Pawlux or its licensors. You may not reproduce, distribute, or use our content for commercial purposes without written consent.

7. Governing Law
7.1 These Terms are governed by the laws of the Australian Capital Territory (ACT), Australia. Any disputes will be resolved under the jurisdiction of the courts of the ACT.

8. Contact Information
For any questions, please contact us at:
Email: info@pawlux.com.au

9. Legal Entity Notice
"Pawlux" is a registered business name owned and operated by Grace Global Trade Pty Ltd (ABN 52 684 363 362)., a company registered in Australia. All transactions, warranties, and legal responsibilities on this site are the responsibility of Grace Global Trade Pty Ltd.